General terms of sale
1. Acceptance of termsThe customer acknowledges its awareness of the specific terms of sale detailed on this screen at the time of placing the order, and expressly states its unconditional acceptance thereof.
These general terms of sale govern the contractual relations between SARL Genot and its customer, both parties accepting them unconditionally.
These general terms of sale shall prevail over all other conditions mentioned in any other document, unless a waiver is previously agreed expressly and in writing.
2. OrderThe automatic recording systems are considered to be valid proof of the nature, content and date of the order. SARL Genot confirms acceptance of the order to the customer at the email address communicated to it by the customer.
The sale shall only be concluded from the time of confirmation of the order.
SARL Genot reserves the right to cancel any order from a customer with whom there is a dispute concerning payment for a prior order.
The information provided by the buyer on order entry is binding: in the event of an error in the addressee's contact details, the seller shall not be held responsible for any resulting failure to deliver the product.
3. DeliveryAfter confirmation of the order, SARL Genot undertakes to deliver to its customer all references ordered by the buyer within a maximum time of 48 working hours.
The carrier contracted by SARL Genot undertakes to deliver the order to the buyer’s address provided by SARL Genot.
In the case of COD (Cash On Delivery), the customer undertakes to pay the carrier or its representative the entire sum indicated on confirmation of the order.
A parcel tracking number will be emailed to the customer on the day of parcel dispatch.
In addition, for deliveries outside mainland France, the customer undertakes to pay all taxes due on product import, customs duties, value added tax, and all other taxes due under the laws of order delivery country. SARL Genot declines all de facto responsibility in the case of the customer’s failure to pay the taxes.
All orders placed with SARL Genot are intended for customers’ personal use. Any partial or total resale of products by CUSTOMERS or recipients is strictly forbidden.
Delivery is by La Poste (French postal services) by ‘Colissimo suivi’ tracked parcel delivery in mainland France. Delivery takes place within the time slot scheduled with the customer, by direct handover of the product to the stated recipient, or in the event of absence, to another person authorised by the customer.
Any delays do not give the buyer any entitlement to claim damages.
Delivery in EEC countries is by La Poste by ‘Colissimo suivi Europe’ tracked parcel delivery. For deliveries outside the EEC deliveries are by international postal services.
In the case of a technical product, the customer must pay particular attention to checking that the equipment supplied is in good working order, and to reading the instructions provided. In the event of apparent defects, the buyer has the right to return the goods under the terms stated in this document.
The following are considered as cases of force majeure releasing the seller from its obligation to deliver: war, riot, fire, strikes, accidents and the inability to obtain supplies. Goods always travel at the risk of the recipient. Always check your parcel on arrival.
You have 48 hours to advise the carrier of any reservations in the case of missing or damaged goods.
For availability reasons, an order may be delivered to the customer in several lots. In this case the customer only pays for one delivery. If the customer requires delivery to two locations, two orders must be placed and the associated delivery costs paid.
4. WithdrawalIn accordance with article L121-20, you have 7 days (from receipt of the goods) to form an opinion. In the case of exchange or refund, send the new item(s) in their original packaging, intact, accompanied by all accessories, instruction manuals and documentation to the following address:
La Maison des Soeurs Macarons
21 rue Gambetta
On exercise of the right of withdrawal, SARL Genot is obliged to reimburse the sums paid by the customer, without charge, with the exception of the return costs. Reimbursement is due within a maximum period of 15 days.
However, the right of withdrawal, if the parties have agreed otherwise, cannot be exercised on many of our products since they are likely to deteriorate due to temperature variations.
5. PricesThe price is expressed in euros.
The prices shown in the product description do not include transport.
The price shown in the order confirmation is the definitive price, including all taxes and including the VAT for France and EEC countries. This price includes the price of the goods and the costs of handling, packaging and storage, transport and commissioning.
6. PaymentThe price invoiced to the customer is the price shown on the order confirmation sent by SARL Genot.
The product price is payable on the effective date of the order.
Payment is by bank card bearing the ‘CB’ sign or by cheque.
6.1 Card paymentThe online "CM CIC p@iement" system allows you to pay via a CIC banking server in a secure environment.
Your bank card number is therefore transmitted directly to the bank’s servers, your payment is made directly to a bank in a secure environment without having to go through the shop server, guaranteeing that your numbers are known only to our banking partner (Banque CIC).
The order confirmed by the customer will only take effect once the banking payment centres concerned have given their agreement. In the event of refusal by the said centres, the order will automatically be cancelled and the customer notified by email. Moreover, SARL Genot reserves the right to refuse any order from a customer with whom there is a dispute.
Payment by cheque
The order confirmed by the customer will only take effect on receipt of the payment by cheque at the following address:
La Maison des Soeurs Macarons
21 rue Gambetta
Moreover, SARL Genot reserves the right to refuse any order from a customer with whom there is a dispute.
7. DisputesThis contract is governed by French law. SARL Genot cannot be held liable for damages of any kind, physical, material or indirect, that may result from a malfunction or improper use of the goods sold.
The same applies to any modification of the resulting products by manufacturers.
The responsibility of SARL Genot shall, in any event, be limited to the amount of the order and may not be called into question for simple errors or omissions which may have persisted despite all the precautions taken in product presentation.
In the event of difficulties in application of this contract, the buyer has the option, before any legal action is taken, of seeking an amicable solution with the help of: a trade association for the sector, a consumer association or any other advisor of its choice.
It should be noted that seeking an amicable solution does not interrupt the ‘short time’ of the legal guarantee period, or the term of the contractual guarantee.
As a general rule, and subject to the assessment of the Courts, compliance with the provisions of this contract concerning the contractual guarantee require the buyer to honour its financial commitments to the seller.
Complaints or disputes will always receive our full attention, since good faith is always presumed in those who take the trouble to explain their situation. In the event of a dispute, the customer should first contact the company with the aim of reaching an amicable settlement.
Failing this, the Commercial Court of Nancy, Meurthe and Moselle has sole jurisdiction, regardless of the place of delivery and the payment method accepted.
8. GuaranteeSARL Genot guarantees that all products selected are manufactured, produced or published in France. In respect of food, the use-by dates indicated must be respected by the customer.
Under no circumstances may SARL Genot be held responsible for failure to comply with the regulatory and legislative provisions in the country of receipt. The responsibility of SARL Genot is systematically limited to the value of the product concerned, as valued on the date of sale, without any possibility of recourse against the brand or the company producing the product.
In all events, the customer benefits from the legal covenant for peaceful possession and guarantee against hidden defects (Art.1625 and following of the Civil Code). If the buyer provides proof of hidden defects, the seller has a legal obligation to compensate for all the consequences (article 1641 and following of the Civil Code); if the buyer goes to court, it must do so in a ‘short time’ after the discovery of the hidden defect (article 1648 of the Civil Code).
You can contact customer services: 6 days a week (from Monday to Saturday inclusive), phone 03.83.32.24.25 or email firstname.lastname@example.org (reply within 24 working hours)